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    2481 Ka’anapali Parkway
    Lahaina, HI 96761
    808-661-6000

    Book Now
    The Whaler Logo

    Make A Reservation


    logo
    • Suites
    • Aloha
      • Overview
      • Amenities
      • Getting Here
      • Meet the Team
    • Location
    • Things To Do
      • Overview
      • Concierge
      • Activities
      • Resort Happenings
      • Shopping
      • Pool & Beach
    • Dining
    • Offers
    • Gallery
    • Group & Events
      • Overview
      • Small Weddings
    Book Now
    Book Now
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    FAQ

    FAQ


    We’ve gathered answers to your most common questions. Here, you’ll find all the information you need to make your stay as seamless and enjoyable as possible.

    Our full-service concierge is open daily from 8am-5pm.  They can assist in booking all of your island activities, dining, golf tee times and spa appointments.

    Pool is open daily from 8am-5pm.

     

    Fitness center is open 24 hours a day.

    Check in at the Whaler is at 4pm.

    The Whaler guest can use the pool, fitness center, and showers at the gym after they have checked out of the resort.  Our bell staff will hold your bags so you can enjoy your last day of vacation till your departure.

    Safeway is a 5 minute drive from the Whaler resort.  You can drive or let us arrange for a taxi to take you to get your groceries.

    Doctors on Call is located a 5 minute drive from the Whaler in Honokowai Marketplace

    • 3350 Lower Honoapiilani Rd Ste 211, Lahaina, HI 96761
    • (808) 667-7676

    Maui’s main hospital is a one-hour drive located in Wailuku.  

    The Whaler Resort is approximately 35 miles from the Kahului (OGG) airport. Driving time is one hour without traffic. Concierge can arrange for taxi, shuttle, or limousine service for your transport with varying charges applied.

    Yes, arrange in advance your lei service upon arrival to Maui.  Concierge will arrange a variety of lei options for a fee.

    Yes, many restaurants require advance reservations to be made prior to your arrival to Maui. Let our full-service concierge provide you with the very best cuisine options. 

    Yes, there are a number of beach items that you can rent from the Pool Concierge.  Enjoy snorkel gear, flotation devices, boogie boards, SUP Paddle boards, chairs, umbrellas and cabanas.

    With over 120 Miles of coastline in Maui, there are a number of great beaches to choose from.  Whether you are looking for snorkeling, surfing, kid-friendly beaches, Maui has something for everyone.

    Yes, please see our lobby concierge for more information on local spas.

    Whaler Resort has live music offered- please call the concierge for dates.  Restaurants that will offer live music include: Hula Grill, Leilani’s, Duke’s Beach House, Monkeypod, Mala, Taverna, Plantation House

    No better location to view the sunset than the Whaler resort. Sunrise is ideal atop Haleakala.  Reservations for the National Park need to be booked in advance, please contact the concierge for more information prior to your trip if you are hoping to view sunrise from our dormant volcano.

    Aloha Mixed Plate, Joey’s Kitchen, Tiffany’s

    Concierge can arrange for private hula lessons, lei, and haku making on your vacation, fees applied.

    Please see the lobby concierge for more information on tours and activities, and beaches to visit the protected marine preserves that these animals frequent.

    Enjoy guided or non-guided hikes around the island, please see concierge for a map and more information. 

    We have babysitting services available that will look over your keiki (children) for you to go on an activity or a night out.  Private companies can be arranged in advance, we ask you to call directly to ensure service.  Some companies that we can recommend include:

    • The Nanny Connection: 808-875-4777 /  www.nannyconnection.com
    • Happy Kids: 808-667-5437 /  www.happykidsmaui.com   
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    The Whaler Logo

    2481 Ka'anapali Parkway, Lahaina, HI 96761 808-661-6000

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    Site by O'Rourke

    In light of the ongoing wildfires, a state of emergency has been declared for Maui County. We strongly discourage any non-essential travel during this period. To ensure your safety and convenience, we have implemented a flexible cancellation policy. Should you need to make changes to your plans, please don’t hesitate to contact our dedicated call center at (855) 510-7641

    Our thoughts go out to all those who have been impacted by these fires. Please rest assured that your well-being remains our highest priority. For the latest, detailed updates on the brush fire situation in Maui, we invite you to stay informed through the official Maui County Website – https://www.mauicounty.gov/